Single Point of Contact Partner (SPOC) 

Location: Dorchester Salary: £16,444.38 Permanent, Part Time (25 hours per week)
The first suitable applicant will be appointed.

We are currently only recruiting Female applicants for this role.

PARAGON are a specialist team within The YOU Trust and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individual and communities to change.

Essential Requirements:

*       You will hold an NVQ Level 2 in Administration or Customer Service, or RSA Level II Typing (or equivalent), or have relevant experience.

*       You will have knowledge and experience of using Microsoft Office

*       You will have experience in managing and updating a case management system or workbook, as well as in diary management, organising meetings, and taking accurate minutes.

*       You will be able to produce clear and professional written communication, demonstrate strong organisational skills, and effectively administer a service.

*       A flexible, supportive, and trustworthy approach to work is essential.

The Role: 

The main purpose of the Paragon Single Point of Contact (SPOC) Partner is to provide full clerical, administrative, and data collection support to the SPOC team and Paragon Service. At times, you will also support the wider team with project delivery and carry out allocated tasks such as attending court, co-facilitating groups, and supporting clients to refuge accommodation as directed.

As the first point of contact for clients, professionals, and others via the SPOC phone and email, you will handle enquiries, take referral information accurately, and collate information from referrals and direct assessments. You will also manage an online case management system, inputting accurate data to support contractual and stakeholder reporting requirements.

About You:

In addition to the essential requirements outlined above, we would like the successful SPOC Partner to have a strong commitment to never condoning, or remaining silent about domestic abuse. You will remain calm in crisis situations and under pressure, effectively prioritising your workload to best meet the needs of the service. You will respond to customer needs for information promptly and professionally, always seeking excellence in everything you do. You will take responsibility for ensuring the smooth workflow of the SPOC and for allocating assessments to colleagues as required. A flexible and creative approach to work is valued, along with patience, warmth, and consideration when dealing with callers. Professionalism, friendliness, and courtesy should be demonstrated at all times.

Our Benefits:

If you choose to begin a career with our organisation, you are guaranteed:

*       Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.

*       Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.

*       Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.

*       Enhanced sick pay allowances and paid compassionate and emergency dependent leave.

*       Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.

*       Real opportunities to develop in your profession.

*       Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.

*       Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!

*       Access to discounts across lots of your favourite stores and online shopping sites.

The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.

Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity. 

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