Job Title: Referral and Allocations Partner

Location: Dorchester

Salary: £26,607 per annum

Contract Type: Permanent, Full Time

Closing Date: When first suitable candidate is appointed

YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Portsmouth, Somerset, Dorset, Sussex and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.

Essential Requirements:

• In-depth knowledge of person centred, asset based support planning and risk assessments including knowledge of safeguarding children and adults.

• Awareness of factors that put people at risk of homelessness

• Awareness of factors that put people at risk of hospital admission and / or delayed discharge

• Skilled at IT and updating case management systems

• Experience of working with a diverse range of people and working effectively in partnership with others

• Level 3 NVQ qualification or equivalent work level experience.

The appointed Referral and Allocations Partner will:

1. Be person centred at all times and work with people to identify what is important to them and ensure the most appropriate intervention provides an effective route to support.

2. Deliver a ‘no wrong door’ approach, providing a supported referral into other services where more appropriate

3. Work directly with the Social Reablement team, allocating cases effectively to the most appropriate intervention

4. Work collaboratively with statutory and non-statutory services including but not limited to Hospitals, CMHTs, Substance Misuse Teams, Healthcare professionals, social prescribing initiatives, early help and preventative approaches of partner agencies, providing a coordinated and holistic service involving advocacy and crisis response.

The Role:

As a Referral and Allocations Partner will receive direct referrals and enquiries, providing a single point of contact for the Social Reablement and Crisis Support Service, working alongside partner agencies to ensure people accessing the service receive the correct support in a timely manner.

You will work in conjunction with the Home from Hospital Service ensuring the service is as easy to access as possible.

About you:

• Developing positive working relationships with the local community and support agencies to create a network of support for your clients will be central to the work you do.

• You will be experienced, skilled and enthusiastic.

• You will be organised, can do and innovative in your approach to problem solving

• You will be passionate about working with people and skilled at putting others at ease

• You will work alongside our clients as an equal partner and give advice and guidance at a level matching the person’s skills and strengths.

YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

Our Benefits

If you choose to begin a career with our organisation, you are guaranteed:

• Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.

• Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.

• Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.

• Enhanced sick pay allowances and paid compassionate and emergency dependent leave.

• Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.

• Real opportunities to develop in your profession.

• Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.

• Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!

• Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.

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The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.

Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.

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