HUB Administrator

Location: Yeovil, Somerset

Salary:  £16,444.78pa (£26,311 FTE)

Permanent, Part Time 25hrs

The first suitable applicant will be appointed.

PARAGON are a specialist team within The YOU Trust and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individual and communities to change.

Essential Requirements:

The successful Hub Administrator will have:

• Experience of person-centred service delivery and enabling client involvement

• Knowledge of and commitment to diversity and inclusion

• Ability to and be skilled at putting others at ease and working with people in crisis

• Ability to work effectively in a busy/loud environment

• Ability to input correct information into a case management system

• Ability to work flexible hours including evenings, weekends as part of an on-call rota

The Role: 

The role of Hub Administrator is to work closely with the Hub and wider teams. You will provide a full clerical, administrative and data collection service and will be the first point of contact for clients, professionals and others via the helpline or in person and will therefore need to be approachable, warm and friendly.

You will be completing assessments, responding to referrals and enquiries about the service. You will be responsible for collecting and recording information accurately to the online case management system and respond to Webchat services.

You will work as part of a team, in a fast-paced environment, managing and prioritising workload and the needs of clients, acting with integrity and treating people with dignity and respect, offering support, advice and signposting to other agencies if required.

About You:

• Health & Social Care qualification or equivalent to NVQ level 4 or equivalent work level experience

• Lived, worked or volunteering experience of supporting women, men and children who have been subject to domestic violence and abuse

•  Experience of effective multi-agency and partnership working

• Skilled at IT including office packages such as excel, power point and word

• Car driver with willingness to work across the county and to travel beyond occasionally for meetings and training

Our Benefits:

If you choose to begin a career with our organisation, you are guaranteed:

*       Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing.

*       Enhanced annual leave entitlements, with the opportunity to buy and sell holiday.

*       Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options.

*       Enhanced sick pay allowances and paid compassionate and emergency dependent leave.

*       Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes.

*       Real opportunities to develop in your profession.

*       Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme.

*       Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day!

*       Access to discounts across lots of your favourite stores and online shopping sites.

The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.

Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity. 

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